Infrastructure & Cloud Support · Managed Entra Support
Identity and Access Management That Keeps Your Business Secure
When staff leave, do their accounts get removed promptly? Does every user have only the access they need, or have permissions accumulated over time without review? Microsoft Entra (formerly Azure Active Directory) is the foundation of secure access management across your Microsoft environment. We manage it properly so you always know who has access to what, and who doesn't.
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Lowthers Managed Entra Support
A former employee's account that's still active is an open door into your business. Properly managed identity and access control closes it and keeps it closed.
What Our Managed Entra Support Covers
We manage Microsoft Entra on an ongoing basis, controlling who has access to which systems, maintaining user accounts accurately, and applying the access policies that keep your business data secure.
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Access Control & Permissions
We configure and manage access policies across your Microsoft environment, ensuring users have access to the systems and data their role requires, and not beyond it.
Multi-Factor Authentication
We configure and manage Multi-Factor Authentication (MFA) across your Entra environment, adding a critical layer of protection against compromised credentials across your Microsoft applications.
AI Governance & Data Boundaries
We configure the permissions and access boundaries needed to deploy AI tools like Microsoft Copilot safely, ensuring AI can only surface data each user is genuinely authorised to see, and sensitive data is appropriately restricted.
How Entra Management Works
Identity and access management across your full Microsoft environment
Microsoft Entra is the identity layer that sits beneath your Microsoft 365 environment, your Azure infrastructure, and any other Microsoft services your business uses. When it's well-managed, it provides a single, consistent point of access control across all of those services, with clear visibility of who has access to what, and the ability to adjust that access quickly when circumstances change.
When it's not managed properly, the opposite applies. Accounts accumulate from staff who have left. Permissions grow over time without review. Users gain access to systems they no longer need. And when a security incident occurs, there's no clear picture of who could access what at the time.
We manage Entra as part of the wider Microsoft infrastructure arrangement for businesses, which means identity and access management is consistent with your Microsoft 365 configuration, your Azure environment, and your security controls. User accounts are created and removed as part of a defined process, and access policies are reviewed regularly rather than left to drift.
Multi-Factor Authentication is configured across all user accounts as a baseline, protecting access to Microsoft applications with an additional verification step that significantly reduces the risk of account compromise from phishing or credential theft. Conditional access policies add further controls for access from unmanaged devices or high-risk sign-in conditions.
For businesses introducing Microsoft Copilot or other AI tools within the Microsoft 365 environment, properly managed Entra permissions are essential before any rollout begins. Copilot operates within whatever permissions your users already have, if those permissions are too broad or haven't been reviewed, AI will surface data that users shouldn't be able to access. We carry out a permissions review and tightening exercise as part of any Copilot readiness assessment, and we configure the sensitivity labels and access controls that create meaningful boundaries between what AI can and cannot reach. Our support desk operates 08:00–17:00, Monday to Friday.
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A proven track record
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Words from our clients
Lowthers have been a great partner, with the support/service evolving with the growing requirements of the business.
Head of IT
Absolutely fantastic service - significantly better than the IT support at any other company I've worked for. Brilliant team at Lowthers, consistently go above and beyond.
Finance Team
Very responsive and helpful, I appreciate the service provided, thank you
Company Director
I think the support from Lowthers is exceptional, so prompt and thorough, always impressed with their service and general helpfulness
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The permissions problem that AI tools make impossible to ignore
Most businesses with Microsoft 365 have Microsoft Entra in place, but few have it actively managed. The result is an identity environment that's drifted from its original configuration: former employees whose accounts are still active, permissions that were granted temporarily and never revoked, and access controls that no longer reflect how the business actually operates.
For most businesses, this has been a background problem, inconvenient but not immediately visible. Microsoft Copilot changes that. Copilot surfaces everything a user has permission to access, including documents they have never looked at and data that was obscure before but was never restricted. Poor permissions that were manageable in a manual environment become an active data exposure risk the moment AI tools are introduced. We fix the permissions environment first, then AI can be deployed safely.
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Why businesses choose Lowthers to manage their Microsoft Entra environment
We manage Entra as part of the Microsoft infrastructure we look after for businesses, which means identity management is integrated with your Microsoft 365 tenancy, your Azure environment, and your security posture. User lifecycle management, access policies, MFA, and conditional access are all maintained as part of a single managed arrangement, not handled separately or left for someone to remember to action when a member of staff leaves.
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Our Entra Management Approach
How we manage identity and access control for your business
We begin with an audit of your current Entra environment, reviewing all active accounts, group memberships, assigned licences, and access policies. For most businesses that haven't had active Entra management, this audit surfaces accounts that should have been removed, permissions that have accumulated beyond what's appropriate, and security baseline settings that were never configured.
From the audit, we carry out a remediation, removing accounts that shouldn't be there, tightening permissions that are too broad, and implementing the baseline security controls that should be in place across your Entra environment. That includes configuring Multi-Factor Authentication for all users if it isn't already active, and reviewing conditional access policies against your business's working patterns.
Ongoing management covers the user lifecycle, new starters are added with the right access, leavers are removed promptly and completely, and internal moves are reflected in group memberships and permissions. Access policies are reviewed regularly. And when your Microsoft environment changes, new services, new integrations, new working patterns, we update Entra configuration to reflect those changes.
For businesses planning to introduce Microsoft Copilot or other AI tools, we carry out a Copilot readiness assessment as part of our Entra management service. This covers a full permissions review across your Microsoft 365 environment, the application of sensitivity labels to restrict AI access to confidential or sensitive data, and configuration of the governance controls that define what AI can and cannot reach. The goal is to ensure your team gets the productivity benefits of AI while maintaining clear, enforced boundaries around data that should remain restricted.
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Supporting Businesses with reliable & Flexible IT Support
Full Entra Audit on Onboarding
 We audit your Entra environment before taking over management, identifying stale accounts, accumulated permissions, and missing security controls before they become a risk.
User Lifecycle Management
New starters, leavers, and internal moves are handled as part of the managed arrangement, accounts created, removed, and updated promptly without relying on anyone remembering to action it.
AI-Ready Permissions Management
Before deploying Microsoft Copilot, we review and tighten your full permissions environment, applying sensitivity labels, restricting AI access to sensitive data, and ensuring AI tools are introduced with meaningful governance in place.
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