Infrastructure & Cloud Support · Microsoft 365
Microsoft 365 Managed the Way Your Business Needs It
Most businesses are paying for Microsoft 365 and using a fraction of what it offers, with licences that don't match their team, SharePoint that nobody uses properly, and settings that haven't been reviewed since initial setup. We configure and manage Microsoft 365 environments so they work the way your business actually operates, not the way it did when the tenancy was first created.
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Lowthers Microsoft 365 Management
Microsoft 365 is only as useful as the configuration behind it. We manage your tenancy so your team gets the full benefit, without the complexity of doing it themselves.
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What Our Microsoft 365 Management Service Covers
From initial setup and user provisioning through to SharePoint, Teams, and ongoing licence management, we handle the full Microsoft 365 environment so your team can work without friction.
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User & Licence Management
We manage users and licences on an ongoing basis, adding new starters, removing leavers, adjusting licence assignments, and ensuring your tenancy reflects your team's actual composition.
SharePoint & Teams Configuration
We configure SharePoint document libraries and Teams environments to match how your teams collaborate, with appropriate permissions, folder structures, and access controls in place from the start.
Microsoft Copilot Licensing & Training
We advise on, procure, and manage Microsoft Copilot for Microsoft 365 licences, and support your team on effective and safe adoption, so AI tools add genuine value without creating data exposure risks.
What We Manage in Microsoft 365
Full Microsoft 365 tenancy management for your business
Microsoft 365 is not a single product, it's a suite of interconnected services that includes Exchange Online (email), SharePoint, Teams, OneDrive, and the Microsoft 365 applications your team uses daily. Managing it effectively means understanding how those services interact, configuring each appropriately for your business, and maintaining the environment as your team grows and changes.
We manage the full tenancy, not just the parts that are easy to access through the admin portal. That includes security and compliance settings, conditional access policies, sharing and permission controls, and the configuration of services like SharePoint and Teams that businesses often leave in a default state that doesn't match how they actually want to work.
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Licence management is one of the most commonly neglected aspects of Microsoft 365, businesses often find they're paying for licences that haven't been used in months, or that staff are on licence tiers that don't include the tools they need. We review licence allocation regularly and adjust assignments to match your team's actual requirements, reducing unnecessary cost and ensuring nobody is missing access they need.
For businesses with Microsoft Entra (formerly Azure Active Directory) in place, Microsoft 365 management integrates directly with identity and access management, ensuring user accounts, groups, and permissions are consistent across both environments.
For businesses looking to introduce Microsoft Copilot for Microsoft 365, licence management is only the starting point. Copilot operates entirely within your existing Microsoft 365 permissions, which means if access controls and SharePoint permissions aren't correctly configured, AI will surface data to users that they should not be able to see. Before rolling out Copilot, we review and tighten your permissions environment, manage the appropriate licence allocation, and support your team in using AI tools effectively and within meaningful boundaries. Getting that groundwork right is what makes Copilot a productivity tool rather than a data risk. Our support desk operates 08:00–17:00, Monday to Friday.
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some of our clients
A proven track record
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Choosing the right IT partner involves many moving parts. The best way to see if we’re a good fit is a quick, no-pressure introductory call.
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Words from our clients
Lowthers have been a great partner, with the support/service evolving with the growing requirements of the business.
Head of IT
Absolutely fantastic service - significantly better than the IT support at any other company I've worked for. Brilliant team at Lowthers, consistently go above and beyond.
Finance team
Very responsive and helpful, I appreciate the service provided, thank you
Company Director
I think the support from Lowthers is exceptional, so prompt and thorough, always impressed with their service and general helpfulness
People Advisor
Microsoft 365 done properly — and ready for AI when you are
The majority of businesses that come to us with Microsoft 365 already have it, they're just not getting what they're paying for. Disorganised SharePoint, Teams channels that nobody uses, shared mailboxes with no access controls, and licence assignments that were set up on day one and never reviewed. We assess what's in place, reorganise what needs restructuring, and configure the environment to work the way your team actually operates.
For businesses considering Microsoft Copilot, the same logic applies with higher stakes. Copilot works within your existing permissions, which means a poorly configured tenancy isn't just inconvenient, it's an AI data risk. Disorganised SharePoint and over-broad permissions allow AI to surface documents and data that were obscure before, but accessible. We make the environment right first, so that when AI tools are introduced, they're introduced safely.
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Why businesses choose Lowthers to manage their Microsoft 365 environment
We manage Microsoft 365 as part of the wider Microsoft infrastructure we look after for businesses, which means your tenancy configuration is consistent with your Entra identity management, your Azure environment, and your security controls. One team, one view of your Microsoft estate, no gaps between services managed by different people. UK-based, direct support, and a team that's been managing business IT infrastructure since 1955.
Our Microsoft 365 Approach
How we set up and manage Microsoft 365 for your business
For new Microsoft 365 deployments, we start by understanding your business before we configure anything. How does your team communicate and collaborate? How should documents be organised and accessed? Which staff need which tools? The answers to those questions shape the tenancy configuration, rather than applying a default setup and leaving your team to work around it.
For businesses with an existing tenancy, we begin with an assessment, reviewing current configuration, licence assignments, security settings, and the state of SharePoint and Teams. In most cases, there are quick improvements that make an immediate difference to how the environment works, and longer-term changes that improve security and manageability over time.
Ongoing management covers everything that changes as your business operates, new starters, leavers, internal moves, new teams, new collaboration requirements, and the regular security and policy reviews that keep the tenancy well-maintained. You don't need to know how to manage a Microsoft 365 tenancy; that's what we're here for.
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Supporting Businesses with reliable & Flexible IT Support
Configuration Before Users
We configure the tenancy correctly before staff start using it, security settings, sharing policies, and administrative controls, so the environment is well-structured from day one.
Regular Licence Reviews
We review licence assignments on a regular basis, removing unused licences, adjusting tiers where requirements have changed, and ensuring nobody is missing access they need.
Copilot-Ready Configuration
When your business is ready to adopt Microsoft Copilot, we manage the permissions review, licence setup, and team training needed to roll it out safely, so AI is introduced as an asset, not a liability.
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