IT Support
IT Support for Insurance Firms That Cannot Afford Downtime
When renewal periods peak and policy volumes surge, your systems need to be running without question. We support insurance businesses and brokers with managed IT infrastructure that keeps your team operational, your client data secure, and your audit trails intact under FCA and GDPR requirements.
Supporting the Insurance Industry
System failure during peak renewal isn't just disruptive, it puts client commitments and your regulatory standing at risk. We've kept insurance businesses operational since 1955.
Why Choose Lowthers for Your IT Business Support Solutions
We've been supporting businesses since 1955, not as a software vendor or a generalist reseller, but as an infrastructure and managed services partner. Our UK-based team works directly with you, without overseas call centres or third-party pass-offs, so you always deal with people who know your setup.
Our pricing is based on the time and support you need — not the number of devices or users. No hidden costs, no long fixed contracts, and no unnecessary complexity. We scope our service around what your business actually requires.
How We Support the Insurance Industry
From keeping your systems available through high-volume renewal periods to maintaining the audit trail integrity your FCA obligations require, here's how Lowthers supports insurance businesses and brokers.
Peak Period Availability
We monitor and manage your infrastructure to keep systems stable during high-volume renewal periods — reducing the risk of failure when your team and your clients need them most.
FCA Compliance Infrastructure
We configure access controls, audit trail systems, and encrypted communications that align with FCA conduct rules and GDPR obligations — so your infrastructure supports your regulatory responsibilities.
Client Data Security
Sensitive client and policy data demands rigorous protection. We manage endpoint security, network controls, and data backup to keep your information secure and recoverable.
Secure Remote Access for Advisors
We set up and manage the secure remote access infrastructure your advisors need to work from any location — with the access controls and encryption your FCA obligations require.
Microsoft 365 & Infrastructure Management
We manage your Microsoft 365 environment, Entra identity management, and supporting network infrastructure — keeping your team connected, your data backed up, and your systems performing reliably.
What Our Clients Say
Lowthers have been a great partner, with the support/service evolving with the growing requirements of the business.
Head of IT
Absolutely fantastic service - significantly better than the IT support at any other company I've worked for. Brilliant team at Lowthers, consistently go above and beyond.
Finance Team
Very responsive and helpful, I appreciate the service provided, thank you
Company Director
I think the support from Lowthers is exceptional, so prompt and thorough, always impressed with their service and general helpfulness!
People Advisor
Speak to us today for a FREE consultation
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Our Support
We've spent over 70 years supporting small businesses to simplify their operations, secure their systems, and improve their ways of working with our tailored IT services.
Your Insurance IT Frequently Asked Questions
Can’t find the answer you’re looking for?
Yes. Proactive infrastructure management is specifically designed to reduce the risk of failure during high-demand periods. We monitor your systems and address issues before they become disruptions — not after your team has already been impacted.
We have a wealth of experience in supporting secure access to cloud based SaaS solutions or where on-premises server or cloud based infrastructure as a service are required. We do manage your network and connectivity — including network configuration, server management, remote access, and Microsoft 365. We don't manage the software itself, but we ensure the infrastructure supports it reliably.
We configure and maintain the infrastructure elements that support FCA compliance — including access controls, encrypted communications, audit trail integrity, and endpoint security. We work alongside your compliance function rather than replacing it.
Our support desk operates 08:00–17:00, Monday to Friday. Out-of-hours support is available where required — speak to us about your specific needs and we can agree what's right for your business.
Insurance Businesses Trust Lowthers to Keep Them Compliant and Operational
Insurance businesses need IT infrastructure that doesn't make promises it can't keep. We manage the underlying systems, networks, and endpoints that your team relies on daily.
We work alongside the policy administration platforms and e-trading systems your business relies on — managing the infrastructure they run on rather than the software itself. That means your network, endpoints, remote access, and data backup are configured and maintained by a team that understands the environment your business operates in.
Streamlining Your Client Experience With Robust and Flexible IT Solutions
Reliable IT Through Renewal Periods
We proactively manage and monitor your infrastructure so that high-volume renewal periods don't expose system weaknesses — keeping your team operational when client demand is at its highest.
Flexible Support Around Your Business
Whether you need fully managed IT, on-demand support, or a specific infrastructure project, we scope our service around your business — adjusting as your needs change, without locking you into a fixed arrangement.
FCA-Compliant Infrastructure Management
From audit trail integrity to access controls and encrypted communications, we build and manage infrastructure that supports your obligations under FCA conduct rules and GDPR — so your IT environment supports your regulatory responsibilities.
Supporting Regulated Businesses Since 1955
We've been supporting professional services businesses for over 70 years. We understand the compliance obligations and availability demands of regulated financial businesses — and we manage infrastructure that reflects that understanding.
Insurance Services